1. Go to the Wizer platform
2. Click on the “I am a service seeker”
3. Click on the “Sign Up” button on the homepage
4. Fill in the required details/Sign up via Google account
5. Use the navigation search bar to search the category of service providers
6. Review the packages provided by each professional to understand their offering and prices
7. Chat directly with them and access their ‘online’ status marked as green
8. Discuss your specific needs and ask for a customised offer
9. Proceed to the payment section to finalise the gig
10. You have successfully begun the contract with your chosen professional

Choosing between a freelancer and an agency depends on your needs. Freelancers render specialized skills, cost-effectiveness, and flexibility, making them ideal for smaller projects or specific niche-centric tasks. On the flip side, agencies provide a wider range of services, greater resources, and a more structured approach, which is beneficial for larger or more complex projects that require diverse expertise and project management.

To ensure a freelancer or agency stays committed to your project.

• Crystal-clear communication: Establish expectations, deliverables, and timelines upfront in a detailed contract.
• Regular check-ins: Maintain consistent communication throughout the project to address concerns and track progress.
• Strong relationships: Foster a positive and collaborative working relationship built on trust and respect.
• Prompt payments: Timely payments show your commitment and incentivize their continued involvement. Wizer Pro freezes your payment beforehand and makes sure to deliver the payment after work completion.
• Mutual benefits: Ensure the project aligns with their expertise and offers valuable experience or portfolio building opportunities.

With Wizer Pro, you don’t need to pay your freelancer or agency in advance. Wizer Pro secures your payment upfront and ensures the freelancer or agency gets paid only after the work is completed to your satisfaction. This eliminates the risk of upfront payments and guarantees project completion before any money changes hands.

Wizer Pro has a built-in dispute resolution process to address situations where you’re not satisfied with the work quality. Here’s how it works:

• Raise your concerns: Clearly communicate your concerns and specific issues with the delivered work to both the freelancer/agency and Wizer Pro.
• Mediation: Wizer Pro acts as a neutral third party to mediate between you and the freelancer/agency to find a resolution. This could involve revisions, adjustments, or further clarification of project requirements.
• Dispute resolution: If mediation doesn’t resolve the issue, Wizer Pro will investigate the dispute and make a fair decision based on the evidence and the initial agreement. This may result in a partial or full refund of your payment.
• This whole process ensures your investment is protected and that you receive the quality of work you expect.

Wizer accepts payments done via credit card/debit card/net banking/Apple Pay.

Freelancers juggle multiple projects by mastering organization and time management.

They use tools like calendars and project management software to track deadlines and progress. Effective communication with clients ensures everyone is on the same page, and prioritizing tasks ensures the most urgent work gets done first. Finally, freelancers often make use of time-blocking techniques to dedicate focused time to each project.

Before Wizer Pro allows a freelancer or SME to join, we meticulously cross-verify all KYC and license details, as well as their previous work. Within 24 hours, the freelancer’s/SME’s profile will be visible on the Wizer Pro app. As a service seeker, you can then browse their profiles and review their verified portfolios and samples by simply tapping on their profiles.

Freelancers and agencies on Wizer Pro understand the importance of keeping you in the loop. Here’s how they typically ensure you’re informed about project progress:

• Regular updates: They’ll provide consistent updates on the project’s progress, either through regular emails, project management tools, or direct messaging like Live Chat process within the Wizer Pro platform.
• Progress reports: Many freelancers and agencies use progress reports to summarize completed tasks, upcoming milestones, and any potential challenges. These reports can be delivered daily, weekly, or bi-weekly, depending on the project’s complexity and duration.
• Other: To clearly demonstrate progress, they may use visual aids like charts, graphs, or mockups to showcase completed work and the project’s overall direction.PS. We keep an eye on every project’s progress. Our platform has built-in tracking and monitoring features that allow us to oversee milestones, deadlines, and communication between service seekers and freelancers/agencies. This ensures projects stay on track and any potential roadblocks are identified and addressed promptly. We also encourage both parties to utilize the platform’s communication tools for transparent and efficient collaboration. This proactive approach helps us maintain a high standard of project delivery and client satisfaction.

Wizer Pro ensures projects stay on schedule by promoting clear expectations and upfront deadline establishment. If a freelancer or agency delays your project, our “cooling-off” payment system gives you the power to pause payments and re-evaluate the situation. We will then step in and initiate the process of returning your already-submitted payment to us given in advance for the freelancer.